Quote:
Originally Posted by Chapter One
Can I ask what happens when you try to use your card?
I can no longer use my main Kobo account as every time I try to pay for a book I get a blue page saying there was an internal server error. Its been doing it for a few weeks now.
I can use the same card with no problems on a different account though.
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I get a message in red saying something went wrong (sorry can't remember the exact wording). In the past it used to happen if I purchased 10 books without fail. My credit card worked fine yesterday with the 65% coupons.
Usually if I wait 24-48 hours it goes back to working.
I will have to re-add it and at the moment it won't let me. I deleted my card info to see if that would allow the Indigo card option to appear, but no luck. The option does appear on the old checkout, but the big coupon doesn't work with old checkout.
I think you should probably contact Kobo customer service if you have been having the issue for so long. I just did a chat (about a poorly formatted book) so they are there now.