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Thanks Ken,
I have tried to add the koreader, but even that did not help. so am trying yet again to do a factory reset. I don't think that it is resetting properly though. I had assumed that a factory reset would return it to the way that it was when I very first unpacked it. But after the last couple resets, when I go to the collections, the collections are still there. I thought that the slate should be wiped clean so to speak.
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