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Same issue with a Kobo glo. Very shoddy workmanship. Here is the reply from Kobo:
You contacted us today because your Kobo eReader Glo has a broken USB port.
Unfortunately we do not have a repair facility as we do not repair devices at Kobo.
You are currently out of the warranty period so we are unable to replace the device at this point.
We do apologize for the inconvenience and do appreciate your patience.
DOES this company deserve to be in existance and get new customers??????
THey make shoddy hardware as well as quirky and unreliable software. I am far from impressed. If you are new to ereaders DO NOT buy KOBO. They do not do a) good hardware b) good software and c) customer service.
They do not repair devices at Kobo because they would be too busy sorting out thousands of fault devices. How can this company continue to sell clearly shoddy product???
There are only a few words which would sum up their product and service. None of them would I wish to use on this forum. Useless is the most polite. Kobo needs a warning against waste of money and time, if you are gullable enough to buy one.
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