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I live in Singapore. A number of features are not available for the local version of the Kobo site (eg daily offers). Live chat and support are not available, if my eyes are not failing me.
This incidence is not isolated. It has happened a least once previously, when Kobo notified me of paypal error during checkout. I didn't bother to take a look at my Paypal account at that time. High probability that Kobo also debitted some money from my Paypal account without giving me the book.
I'm done with Kobo.
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