MobileRead Forums - View Single Post - Another nasty experience buying from Kobo store

greenapple · 02-26-2014, 08:57 PM

Couple weeks ago, I bought an ebook from Kobo, only to find that there's no download link. I've since learned to look a lot more carefully before I click the purchase button.

But nothing prepared me for what I got from Kobo store yesterday.

I've always used paypal to pay for all my purchases at Kobo. I bought 4 ebooks, but I was charged for 5 items by Kobo. The reason, I suspect, is this: during one of the checkouts, I was informed by Kobo that the paypal transaction was not successful. I took it in good faith, that Kobo didn't get the money from my paypal account, and re-bought the book.

I didn't check paypal transaction list until today, when I discovered, horror of horrors, that the "unsuccessful" transaction was in fact untrue. Paypal had processed that payment successfully. This means Kobo has an extra US$5.55 that they shouldn't have.

I could've contacted Kobo, but my region is not among the supported countries in the contact page.

I'm going to just stay away buying from Kobo from now on, discount coupons or no. No more buying from Kobo store for me.

02-26-2014, 08:57 PM	#1
greenapple Evangelist Posts: 404 Karma: 664 Join Date: Dec 2009 Device: Kindle Paperwhite, Kindle DX, Kobo Aura HD	Another nasty experience buying from Kobo store Couple weeks ago, I bought an ebook from Kobo, only to find that there's no download link. I've since learned to look a lot more carefully before I click the purchase button. But nothing prepared me for what I got from Kobo store yesterday. I've always used paypal to pay for all my purchases at Kobo. I bought 4 ebooks, but I was charged for 5 items by Kobo. The reason, I suspect, is this: during one of the checkouts, I was informed by Kobo that the paypal transaction was not successful. I took it in good faith, that Kobo didn't get the money from my paypal account, and re-bought the book. I didn't check paypal transaction list until today, when I discovered, horror of horrors, that the "unsuccessful" transaction was in fact untrue. Paypal had processed that payment successfully. This means Kobo has an extra US$5.55 that they shouldn't have. I could've contacted Kobo, but my region is not among the supported countries in the contact page. I'm going to just stay away buying from Kobo from now on, discount coupons or no. No more buying from Kobo store for me.