Quote:
Originally Posted by RickyMaveety
Ah yes ... been there and done that. There are times I have started conversations with so-called tech support by telling them to keep their mouths shut for the next three minutes and LISTEN. I then tell give them a summary of the answers to all the questions I have been asked 40 or 50 times, and explain to them that if they ask me any of those questions again during our conversation, I will reach through the phone line, down their throat, and yank their freaking lungs out.
I also tell them that I am taping the entire conversation (which is true) and that, if they have any problem with that, they'd better get someone competent on the line pronto.
I am not a fun person to be around when the people who are supposed to be providing support for a product don't know any more (and sometimes less) about the product than I do.
Scrach that .... I'm just not a fun person to be around generally.  |
Ah - but RM, try doing all that via textphone ..... although a textphone does automatically save the conversation - plus all the spelling mistakes .....