Quote:
Originally Posted by RickyMaveety
OK .... so lower yourself to their level. Take detailed notes regarding everything they want to know, then go back to their website and tell them all about it. I realize that you are dealing with idiots, but sometimes it's your only choice.
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Ah... that's another tale...I've also had problems with connections - EVERYTIME it gets windy, I suffer dropouts..... I tell them on their pages, answer all their questions, again on the pages.....
Each night, about 3 am, someone replies, repeating the same (or closely similar) questions....this has been on-going for over 2 weeks....because each new support person doesn't bother to read what has happened previously.....I rang on one occasion and was assured full notes were taken and action would follow.......it didn't stop the web support persons asking further (similar) questions ..........