Quote:
Originally Posted by tompe
Well, they looked at my photo since they said they thought that one of the two display controller chip was broken (the photo showed black line in half the screen).
|
How interesting, I guess it looks much like mine... Maybe they had so many of the controller chips breaking that they decided broken screen reply serves their interest better. I have seen photos posted in this thread, and to be honest, broken substrate looks much different from the controller issue - controller gives you those black lines, I think, and no visible crack line when the Cybook is switched off (mine has absolutely no crack line, and straight lines even if device is switched off). However, most of the posters have had a standard broken screen and 120 euro plus costs of shipping reply. I could not find your photos posted in this thread, probably my fault, would like to see them to compare, maybe tomorrow I will look through it more carefully.
I would be extremely curious, if the pictures look alike, how would Bookeen explain the discrepancy in their replies. If they deign to explain that. Also, if that is covered under the warranty, did they offer to cover shipping and handling - shoddy manufacturing and substandard parts used have their price, and if you sell product like that you should reimburse all your customers for having to deal with problems caused by poorly manufactured item.
Dorota