Oooo!
What an inflated sense of entitlement.
many of those posters have.
FREE software and they still B*tch.
If B&N (and other manufacturers) cared about their customers, they would have sent Kovid a FREE (gamma version) of every device to be sure there was support on release day.
Note: If this actually happens, Kovid can not say because of typical NDA terms. One typical clue this has happened, is when the support appears almost instantly after product release.
As it stands, the manufacturers are avoiding a development expense because Calibre exists and they paid not one red cent for all the support provided to THEIR customers.