Quote:
Originally Posted by cmaxwell
Well hopefully I don't have to find out but Amazon's customer service can't possibly be this slow and/or obtuse.
A week of back and forth and their latest response is that they need my software version, firmware version and purchase date (which is what they asked me day 1). The fact that it would take that long to get a resolution is a bit annoying but to just feel like I am going in circles after that period of time is ridicules and is not acceptable.
|
you're not going in circles. and yes, they do sometimes ask a question that you've perhaps already answered when you initiated the request for assistance.
but, knowing it's a series of questions that takes a few days of back and forth, once they have the info, they usually can either offer the fix or replace it quick.
you have to remember ... the average person they deal with isn't all that tech savvy, and they can't be certain who is and who just pretends to be or who really isn't.
after they said mine needed replacing, i had a new (and better) one in hand less than a week, and I was several thousands of miles from Ontario where it was dispatched by international priority mail.
just hang in there with the slowness of the rounds of questions and attaching pictures to email replies ...