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Last night I spoke to a techie friend about this, he's going to come over to take a look at my computer and the results of scans. He's also advised me to research the two programs suggested as they may be giving false positives.
While he understands the cautious advice to wipe the computer, he felt it was unnecessary without closer inspection from someone more technically minded than me.
I'll take his advice. I didn't really understand how to use one of the programs, which just gave me a list of things with check boxes beside them which I could tick if I felt they were a threat (I'm sure some were cookies) and then choose from about a dozen options of what to do with them. I was baffled, so just ticked everything which didn't have microsoft or windows or anything important in the name. The entire name of the 'problem' wasn't given, just the beginning then ellipses. So it's entirely possible that I ticked some things which weren't supposed to be removed.
Anyway, thanks for the help, I'm sure my computer-literate friend will sort this out for me.
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