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lovestoread · 02-15-2014, 02:14 PM

This is not a shock, Sony lost interest in ereaders and Reader Store was next. But I am annoyed, I have to be honest.

I have a perfectly awesome PRST1, I love it, and whenever I've had any issues, the Sony support was very good and quickly resolved whatever was needed.

My son has a KOBO, I must be honest, KOBO hasn't provided much in the way of good customer service... we find KOBO frustrating at times. There is a good selection of ebooks, their prices are right, that is not the issue - the issue is support/customer service.

So, anyone who owns a Sony ereader is pretty much on their own, they won't get much support after March 2014 from anyone... I hope KOBO are about to hire a whole bunch of new customer service/ support reps and train them in the transition - and that the transitions are simple and workable.

02-15-2014, 02:14 PM	#238
lovestoread Junior Member Posts: 2 Karma: 880 Join Date: Feb 2014 Device: none	This is not a shock, Sony lost interest in ereaders and Reader Store was next. But I am annoyed, I have to be honest. I have a perfectly awesome PRST1, I love it, and whenever I've had any issues, the Sony support was very good and quickly resolved whatever was needed. My son has a KOBO, I must be honest, KOBO hasn't provided much in the way of good customer service... we find KOBO frustrating at times. There is a good selection of ebooks, their prices are right, that is not the issue - the issue is support/customer service. So, anyone who owns a Sony ereader is pretty much on their own, they won't get much support after March 2014 from anyone... I hope KOBO are about to hire a whole bunch of new customer service/ support reps and train them in the transition - and that the transitions are simple and workable.