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I'm not sure if they pass along all complaints to the BPH's but I do know they've pulled some BPH books (relatively big-ticket authors) due to complaints over perceived errors.
One in particular, I remember, was from a fairly well-known fantasy author who tried something "experimental" that resulted in readers thinking their ebooks were missing text/pages (if they had been paying attention to the narrative at all, they wouldn't have been confused).
What followed was a vicious cycle of "Amazon pulling the title due to reader complaints", "Amazon putting the unchanged ebook back 'on the shelves' because publisher/author insisted that it's 'supposed to be that way'", "Amazon again pulling the title due to fresh reader complaints", etc, etc...
It was a Del Rey title if I recall. And if the author was to be believed, the pulling of the title was the very first indication that there was any trouble at all.
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