Quote:
Originally Posted by Kakyou
Actually I have found you are more likely to get good service from a small company than a large one. Big companies tend to just factor in a % of customers they can afford to lose and then balance that against the cost of service to get the best price performance.
Small companies that are trying to grow need every possible customer as well as goodwill to increase their customer base. Not all small companies are like this, but successful ones usually are.
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That's true if the small company has a relatively smaller customer base, or has a simpler product to support. I'm sure customer support for a laptop bag is much less complicated that support for a bleeding edge electronics product.