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The place you send damaged units in the USA is: Kobo c/o Ingram Micro Logistics Branch 30 - USML 3820 Micro Drive Millington, TN 38053 USA... Might be worth trying to contact them and ask about buying a replacement screen. Maybe a little Googling would find you a phone number. When dealing with large organisations, many of which employ scripting for customer service, you might get further if you can contact someone outside the normal CS loop. Luck.
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