Quote:
Originally Posted by Mivo
I did get a refund from Kobo when this happened to me. The book I purchased was in PDF instead of epub, so I contacted them and got a refund (store credit, though) within a day. That was a good call, too, because if they had refused, none of the purchase I made since then would have taken place.
I'm a fairly loyal customer in general and don't worry too much if something may be marginally cheaper elsewhere, right up until I feel I get screwed over -- and then I'm done and gone. This is also the reason why I annoy my staff at my company when it comes to the importance of providing quality customer support. 
Since I'm pretty sure that many people are like this, too, it's even more baffling to see approaches like the one discussed here. It makes no sense to me. |
It's nice to hear that Kobo CS is getting better about that, but if the new DRM doesn't allow you to read a book on your reader of choice, a store credit won't do you any good.