Quote:
Originally Posted by Blossom
If you ever need help PM me. I'm not a totally expert but I have out smarted baddies in my internet life. 
Normally the advice on a normal virus not ransomware is not to shut the computer down because on reboot the infection spreads but in this case you are trying to save files and the only way to stop the encryption process is to shut it down as fast you can then copy the files from a non Windows Environment. I wouldn't risk trying to removing this malware as something could go wrong and you could lose even more files.
Unfortunately the files that encrypted are lost there is no way to fix that.  |
What I did after looking at the threat message on the screen was to leave it on. It said I had about 3 days or whatever the countdown clock said to send money to the link. This was at 9 PM EST and I really was shocked. I then went to my iPad to look up Microsofts support number. After about 10 minutes I was patched somewhere overseas to a level 1 technician only to witness the takeover of my files. I had over a million files and watched thousands upon thousands of them being encrypted. Finally after I started crying he gave me to another woman who was a level two. After each day I would get on with Microsoft at night and they would hijack my computer and do their thing. At this point they tell me the virus is gone but nothing works right. Not Mozilla Firefox, not Word....not anything.
I have other devices and my previous laptop that I am using.
I am going outside to play in 2 feet of gorgeous snow and celebrate this winter wonderland.
As always, thank you for your suggestions.
