Might depend on what you mean by successful. After the firmware update & the DR1000 reboots etc it should then update the Companion software. Try running the update programme again. Delete the companion software .exe file & run the update. It should then just update & re-install the companion software. It sounds like your installation got corrupted.
If that doesn't work, try the whole process from the beginning. rename the DR1000.ini & run the update it should thentry to update the firmware & teh companion software as before.
In my case the software runs and displays etc as before. The only thing it won't do is merge scribbles in any directory other than the writepad directory.
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