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I always used to start by showing how to use the solitaire app. Most loved that. And in playing something familiar to most of them, they learn how hard to tap (which can be a problem, no sledge hammer tapping needed!), how to drag something etc. And it is something they can do on their own. I also have found that too much information at one time will totally defeat the whole lesson. Email and solitaire is usually all the people I have worked with can handle at one time. Next lesson, a few days later, how to get on the internet. These are people who have no tech background at all. If they are interested in something, they will learn it faster, readers-books, emailing the grandkids. In my experience, the iPads proved easier for them than the computer, once they understood the concept of apps and stopped bludgeoning the poor screen as if they were typing on an old upright typewriter!
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