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I've never been able to get this figured out in the 3 or 4 times I've had this happen. I always tell Kobo I need to be able to download to read with ADE and request a refund.
If you figure it out I'd love to know!
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Yes, I've requested a refund already. The last book I had formatting issues with (it opened in ADE fine but the page breaks were messed up) Kobo refunded me pretty promptly. I looked up obok and already use the plugin tools for Calibre from Alf's place but this is much more complicated.