thanks - I had experimented & used 2 passes because I did not know about the \E,
so I did a 2nd pass to change /SPAN to /span
seems to have done the trick
interestingly, there's a sequel to this book which has similar formatting, except that in the sequel, they put the opening phrases into caps. thus it looked ok even when small-caps failed to kick in.
publishers learning from their mistakes - whatever next
