Quote:
Originally Posted by pdurrant
That's certainly true in the UK. If a firm sends you "unsolicited goods" deliberately, you can keep them - they are treated as an unconditional gift.
I believe that if the delivery was made by accident, you need to contact the sender so that they can collect the goods from you. If they're not collected in a reasonable time you can keep them. You're under no obligation to send them back yourself. But I haven't found the regulations that cover this situation in the UK. |
True here in the US. You can't be sent something you didn't order and then have payment demanded. That was apparently a big mail order scam in the past.
As for mistakes, like you order one item, they charge you for the one item, but there were two stuck together in the box when you get it, I don't know if there is a law that addresses it, but my personal sense of ethics says I inform them of the mistake and if they want the item back, as long as they pay for the return shipping and don't make it a hassle for me, they get it back.
By the way, the few times this has happened to me, always with relatively inexpensive items, the companies have always said "Thanks for letting us know. Keep it with our compliments."