What a wonderful surprise! I got my reply, and within a day too! Could this be a sign of brighter days to come? Well, no new judgment yet. But arguably a good sign.
Will post progress as it comes along.
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Edited to protect the innocent. Also took off the iRex names
Dear XXXXXXXXXXXX,
the green LEDs indicate an error with one of the capacitive sensors. With "the third sensor at the bottom" do you mean the one with the arrow pointing left or the one pointing right? The third LED on the right side (pointing down) indicates that "a sensor is not found".
As a reference, check page 11 of the user manual:
Bottom sensor, pointing left = nr. 8 in the drawing
Bottom sensor, pointing right = nr. 10
Right sensor, pointing up = nr. 5
Right sensor, pointing down = nr. 7
My conclusion is that one of the connectors of the sensors has come loose or is malfunctioning. This can only be repaired by iRex technical support.
We will sent a return box to collect your device and analyze it in our repair center in Eindhoven.
kind regards,
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Hello XXXXXXXX. Here in the information you requested.
The light that are stuck on are listed as #5 and #10. Also #11 is flashing red. This stays on until the batter is dead, even if the unit is shut off.
I am also attaching a photo of the shadow. This shadow as I mentioned will disappear when the device is reset, but gradually reappears while the screen is frozen on the startup screen.