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Old 01-22-2014, 03:36 PM   #61
Rev. Bob
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Join Date: Feb 2013
Location: Here on the perimeter, there are no stars
Device: Kobo H2O, iPad mini 3, Kindle Touch
Quote:
Originally Posted by DNSB View Post
We seem to disagree as to whether this is a bug. A decision not to support downloads that could easily not work with most reader software is, to me, not a bug.
First, that's not properly their decision to make. They promote themselves as selling books that you can read on multiple platforms, not being locked into the Kobo ecosystem. The lack of a download button directly contradicts that.

Second, even if you accept that they should make that decision, then they need to make it very clear that when buying the affected books, you must use their apps/readers to access them. They do not currently do so.

Third, their help pages make no mention of the fact that some books are locked into the Kobo ecosystem. They just say to click the blue button and download it. There's no hint of the possibility that such a button may not exist.
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