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I know their statement is incorrect, but don't Baen and Smashwords sell a particular type of book, and therefore don't carry many of the most 'popular' titles? So if this independent bookshop wanted to be able to sell the widest range of books that they stock in their physical bookshop, they would probably find that the publishers wouldn't be willing to allow them to be sold DRM-free. In which case, they can't sell Kindle books?
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