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Good idea Peter. Here is their communication:
Subject
Cannot open borrowed eBook
Discussion Thread
Response Via Email (Scarlet E U) 01/18/2014 06:13 PM
Hi Alastair,
Thank you for contacting Kobo Customer Care.
We are sorry to hear that your borrowed eBooks cannot be opened on your Kobo Glo. We are glad to assist you.
We would like you to know that Sometimes your EPUB book will have an ACSM file extension (for example, booktitle.acsm instead of booktitle.epub). This means it is protected by Digital Rights Management (DRM). DRM protects books from unauthorized copying, and is often used by libraries, publishers, and booksellers. There are several types of DRM, but your eReader supports Adobe DRM.
The .acsm file extension is a license for your book. You must be connected to the Internet when you open this file so that Adobe Digital Editions can verify the license and download the rest of the book. After that, you can transfer the eBook to your eReader.
Please confirm that you are following these steps to put the eBook on your eReader.
Borrowing a Library eBook:
1. Using your web browser, log in to your local Public Library account.
2. Find the eBook you wish to borrow.
3. Follow the website’s directions to download and save the file. Make sure to save it to a location that you will remember (like your Desktop).
4. Locate the file on your computer <it will be called urllink.ascm>.
5. Double click the file.
6. Adobe Digital Editions will launch, authorize the file, and download the eBook.
7. Connect your eReader to your computer using the supplied USB cable.
8. Drag the book to the eReader Bookshelf.
9. Eject your eReader. On windows click start, then click Computer, then right click the device and click Eject. On Mac, right click the device in Devices and Eject.
10. Unplug the USB cable.
On a Windows computer, in Adobe Digital Editions:
1. Click Borrowed in the left column.
2. Click and drag the borrowed eBook to the eReader icon above Bookshelves in the left column.
3. Eject your eReader. On windows click start, then click Computer, then right click the device and click Eject. On Mac, right click the device in devices and eject.
4. Unplug the USB cable.
5. Your eReader will process the new content.
On a Macintosh computer, in Adobe Digital Editions:
1. Exit Adobe Digital Editions.
2. Launch Adobe Digital Editions.
3. Click Borrowed in the left-hand column.
4. Click and drag the borrowed eBook to the eReader icon above Bookshelves in the left column.
5. Eject your eReader. On windows click start, then click Computer, then right click the device and click Eject. On Mac, right click the device in Devices and Eject.
6. Unplug the USB cable.
7. Your eReader will process the new content.
Depending on where your computer puts downloaded files, you may have to hunt around a bit to find the urllink.acsm file. A quick search for "urllink" can help. The urllink.acsm file is not actually the eBook file. It is a link that ADE uses to go to the library's servers and download the eBook file into Adobe Digital Editions. You cannot "read" a urllink file.
Do not hesitate to contact us should you have any additional questions or concerns. Your ticket number is 140116-001810.
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