Here's a press release from iRex on their blog addressing a few of the issues DR1000S users have brought to their attention.
I have one thought though - if they are acknowledging that the battery life is about 30% less than they anticipated and most of us are only getting 3 1/2 - 5 hours at best, (which their tech people confirmed to me was 'normal' for now), how does this coincide with their product page which says (Still!) "
The chargeable built in Lithium Ion battery has sufficient power to last for days." ??
Just a thought ...
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http://i-to-i.irexnet.com/category/software/
iRex official statement about recent issues
October 21st, 2008 | Category: Community, Services, Software, iLiad, iRex DR1000, iRex Technologies
Dear Customer,
Over the last weeks there have been some issues related to the iRex shop, the iRex iLiad and iRex Digital Reader 1000. We apologize for the fact that we have been limited in our response so far and we understand and accept the criticism of not having addressed you properly, which has been an omission from our side.
Let us start by looking at the different issues and how we intend to solve them:
Since the introduction of the iRex Digital Reader 1000 we have received a huge amount of visits and orders at the iRex shop. The back-end system was not prepared to deal with such unexpected large volume. One of the known issues that you might have seen was that the status of the order was not correctly updated. This also affected our ability to initiate shipments. Once it became clear that our system was unable to handle the volume, we have initiated the necessary actions to solve this situation. These improvements are currently being implemented and we expect from next week onward to ship all orders in accordance with the dates indicated on the shop product page.
In addition to the large volume of website visits we also received a huge volume of e-mails at
shop@irextechnologies.com with inquiries about the product, orders and shipping status. This number even grew higher as a result of the above issues. With only limited capacity for the shop operations and, at the same time, solving the above issues, we were not able to respond to all e-mails within an appropriate time. We apologize for this and within the next week we aim to respond to all e-mail inquiries within one business day.
We have identified a battery firmware problem with the DR1000S that is causing battery life to be at least 30% less than expected and even causing a charging issue in some cases. We like to state that there is nothing wrong with your product and the firmware issue will be solved with a software update. We are currently testing the solution and we expect to announce a release date for the software update by the end of this week.
In line with our tradition of introducing ongoing enhancements, we will released our first software update for the DR1000S yesterday. This software release will solve a number of issues that have been identified since the introduction of the DR1000s. In the coming weeks and months we will continue to provide additional software updates.
A number of customers have expressed their concern about the future of the iLiad. We like to emphasize that the iLiad products will remain in production and we commit ourselves to continue to support the iLiad platform including future service and maintenance updates. We will continue to actively support third party development projects both by our partners and the community. To that end we will release all the iLiad source codes later this week.
In the coming weeks and months we will strive for a continuous engagement by means of active and open communication and providing ongoing product enhancements. We are committed to remain your trusted party in proving the world’s most innovative digital reading solutions.
Thank you!
Hans Brons
CEO
iRex Technologies
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More (better ) clarification
A post from Shaggy on iRex forum "the 30% increase they're talking about does not include the future software update that will introduce power management features (standby mode, sleep mode, etc)"