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Old 01-17-2014, 08:15 AM   #106
Josieb1
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Posts: 5,089
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Join Date: Nov 2009
Location: UK
Device: Kindle Scribe, Coloursoft, PW SE, Kindle 6, Kobo Libra 2, Clara BW
Quote:
Originally Posted by ProfCrash View Post
Josieb1: I agree with you. I think it was a bad move. But I think BN has made many a bad move.

First and foremost, they never understood that the e-bookstore was the most important thing that they could build. Make that shine, easy to use, and you attract people to your reader.

Second, they never understood that good customer service really mattered. People put up with returning a K2 with fade issues or a PW with pin holes or splotches a bunch of times because they trust that Amazon will take care of the issue. Amazon gets many more strikes then BN because of its reputation.
I returned two faulty Paperwhite 2s and for now will stick with my 1, which has Ben replaced twice so far. I'll always have a Kindle as I do like the customer service side of their business, the fact that I can try one out and return it if it's not for me. I also buy the extended Warrenty so I know that whatever Kindle I buy I don't have to worry about it going wrong for three years, as whatever the issue Amazon will replace it.
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