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Josieb1: I agree with you. I think it was a bad move. But I think BN has made many a bad move.
First and foremost, they never understood that the e-bookstore was the most important thing that they could build. Make that shine, easy to use, and you attract people to your reader.
Second, they never understood that good customer service really mattered. People put up with returning a K2 with fade issues or a PW with pin holes or splotches a bunch of times because they trust that Amazon will take care of the issue. Amazon gets many more strikes then BN because of its reputation.
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