MobileRead Forums - View Single Post

Kakyou · 10-20-2008, 09:29 PM

Just sent this mail off through that maze of a trouble ticket system.

Received the Digital reader yesterday. (Over 3 weeks after my credit card was charged I might add).
After attempting to charge the unit via a pc and the included cable I noticed that the device did not appear to be charging. After several hours, the power indicator still showed low battery.
I the shut the device off using the menu command.
I then plugged the device back into the usb cable to try and charge again.
It immediately started the device back up, however there were several problems.
1. the third indicator light on the bottom and right control pads went on and 2. the top status light began flashing red.
Also I noticed the screen had developed a faint shadow extending from the log to the bottom of the screen. It looks like an ink smear extending over half the screen.
I let the device sit in this state for over half a hour, and it would not start up into the main menu.
I tried resetting the device with the rest button and the device restarted. the lights went off and the shadow dissapeared... for about 10 seconds.
Subsequent resets continued to yield the same results.
I then tried to reset while holding the center button on the bottom control pad down. This time the device successfully started up, however the top indicator light continued to flash red and the third light on the bottom and right control pad are still on.
I then shut the device down again and the screen went out, but the lights did not go out. At the point the only way to start the device again was to use the reset button.
At which point the whole circle started again.
I then left the device overnight and sure enough it was completely dead when I checked this morning. I connected it to a charger again and the device started right up. And guess what?

Exactly the same results. I assume at this point this is not the proper operating condition of one of your devices (I could be mistaken of course.)

Please send me instructions on how to correct this problem. If this can not be corrected without sending the machine back for repairs, please give me details on how to have it shipped back at your cost for a full refund. I am sick of your companies poor attention to customer service and I refuse to waste any more of my time on iRex. I expect and require your response within 24 hours.

10-20-2008, 09:29 PM	#1
Kakyou Member Posts: 16 Karma: 10 Join Date: Jul 2006 Device: Many	Defective product Just sent this mail off through that maze of a trouble ticket system. Received the Digital reader yesterday. (Over 3 weeks after my credit card was charged I might add). After attempting to charge the unit via a pc and the included cable I noticed that the device did not appear to be charging. After several hours, the power indicator still showed low battery. I the shut the device off using the menu command. I then plugged the device back into the usb cable to try and charge again. It immediately started the device back up, however there were several problems. 1. the third indicator light on the bottom and right control pads went on and 2. the top status light began flashing red. Also I noticed the screen had developed a faint shadow extending from the log to the bottom of the screen. It looks like an ink smear extending over half the screen. I let the device sit in this state for over half a hour, and it would not start up into the main menu. I tried resetting the device with the rest button and the device restarted. the lights went off and the shadow dissapeared... for about 10 seconds. Subsequent resets continued to yield the same results. I then tried to reset while holding the center button on the bottom control pad down. This time the device successfully started up, however the top indicator light continued to flash red and the third light on the bottom and right control pad are still on. I then shut the device down again and the screen went out, but the lights did not go out. At the point the only way to start the device again was to use the reset button. At which point the whole circle started again. I then left the device overnight and sure enough it was completely dead when I checked this morning. I connected it to a charger again and the device started right up. And guess what? Exactly the same results. I assume at this point this is not the proper operating condition of one of your devices (I could be mistaken of course.) Please send me instructions on how to correct this problem. If this can not be corrected without sending the machine back for repairs, please give me details on how to have it shipped back at your cost for a full refund. I am sick of your companies poor attention to customer service and I refuse to waste any more of my time on iRex. I expect and require your response within 24 hours.