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Josieb1 · 01-15-2014, 02:12 PM

Last night I bought a book on KoboUK. I paid with PayPal and as I was being transfered back to Kobo I got a white 'internal server error' screen.

The upshot of it is I have been charged by PayPal but Kobo has no record of my order, and needless to say I don't have the book in my library. I've gone through 'chat' twice now and provided proof of the paypal completed transaction but no joy, they keep telling me they can't trace the payment or the order, supposedly they are investigating the issue, and should get back to me in 48 hours.

Any suggestions on what I do other than dispute the transaction in PayPal?

It's not a lot of money it's more annoying than anything, after all I wanted to read the book!

01-15-2014, 02:12 PM	#1
Josieb1 Grand Sorcerer Posts: 5,090 Karma: 18051062 Join Date: Nov 2009 Location: UK Device: Kindle Scribe, Coloursoft, PW SE, Kindle 6, Kobo Libra 2, Clara BW	Kobo lost my order but charged me anyway Last night I bought a book on KoboUK. I paid with PayPal and as I was being transfered back to Kobo I got a white 'internal server error' screen. The upshot of it is I have been charged by PayPal but Kobo has no record of my order, and needless to say I don't have the book in my library. I've gone through 'chat' twice now and provided proof of the paypal completed transaction but no joy, they keep telling me they can't trace the payment or the order, supposedly they are investigating the issue, and should get back to me in 48 hours. Any suggestions on what I do other than dispute the transaction in PayPal? It's not a lot of money it's more annoying than anything, after all I wanted to read the book!