Quote:
Originally Posted by John F
While I agree (it is always best to be civil), I also disagree (with the ignoring customers).
As a company, I would always want to know about problems. If a user has reached the point where they are so upset, I would want to hear about it. Ignoring customers is a great way to kill a product.
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If Thalinor were the only person saying these things, I may have said something different
However, there's a large number of people saying exactly the same thing...