Quote:
Originally Posted by holymadness
Another persistent error that myself and family members have experienced on Kobo for iOS:
We download a free sample of a book through the app, enjoy it, and head to the website to purchase the full version. However, the book does not update to the full version on the iOS app, even if you force-quit and restart it. Instead, getting the full book into your library requires following this ridiculously convoluted ritual (courtesy of Kobo tech support):
Another reason why I just don't use the app anymore and try to tell others to avoid it as well. I'd strongly suggest your development team make seamless synchronizing a priority for future updates.
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Does this happen every time you go from a preview to a purchased copy of the book? I have had this behaviour reported a couple of times, and believe me when I say I've tried to track down exactly what is happening.
Another option to going to the web site is to long press on the book cover, tap the downward facing arrows on the right hand side of the big blue button, typically saying "Read Now" (what it says depends on the books status), it should pop a menu down, and there should be a remove option, which you should select. If should have three options; "from Library", "from Device", and "Cancel". Do NOT select "from Library" (if you do, then the steps from support WILL need to be used to restore the purchase). Select "from Device".
This will remove the data file for the book from the device. It will also put the book back into a downloadable state. Now tap on the book to download it, and open it, and see if it is the full version of the book.
My guess as to what is happening is that on library refresh, the info from the server that is returned to the app still lists the book as a preview and not the fully purchased version. Why the server info is not updated, I do not know.
If this problem does seem to happen 100% of the time for you, what I would very much like is if you could let me know before the purchase is made, and I can send information on how to enable enhanced logging in the app. Then purchase the book, and then refresh the library with the logging enabled, hopefully the problem will occur (well, I hope it does not, but if it does, I'll have more info to go on) and you can send over the logs so I can try and figure out what is happening.
More likely than not, it'll just show that the refresh post-purchase results in the book still being listed as a preview. However, that would allow me to provide information to others to indicate that it's not the app itself that is at fault.