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Old 01-11-2014, 12:57 PM   #8
Mike L
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Posts: 1,479
Karma: 3846231
Join Date: Apr 2009
Location: Edinburgh, Scotland
Device: Kindle 3, Samsung Galaxy
Quote:
Originally Posted by pidgeon92 View Post
Amazon CS might take pity on him. It's worth a try, but I wouldn't count on it.
It's not a question of asking for pity. It's a question of exercising your statutory rights.

If you can't charge the battery, you can't use the device. If a product can't do the job for which it is intended, the vendor has an obligation to replace or repair it.

The fact that the device has been sitting in its box for a year doesn't change that - unless the vendor made it clear at the outset that the device had to be charged within a given time. As far as I know, there is nothing in Amazon's advertising which states that.

Nor does the existence of a warranty change anything. A warranty doesn't override your statutory rights. It's true that there is a limitation on the period of time during which you can make a claim against the vendor. That period will vary from one jurisdication to another (where I live, it's six years). I don't know the country in which the OP purchased the Kindle, but it's likely that the period is more than a year.

Mike

Last edited by Mike L; 01-11-2014 at 01:01 PM.
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