Yes, human typesetters would always use correct hyphenation rules. Software trying to do the same thing won't ever be 100% perfect, and that's why if I had the choice, I'd turn it off on the Glo.
The Glo doesn't hyphenate that often though so that's probably why it doesn't bother me much, certainly not on every page or even every 5 pages. Maybe the Sony's software is doing it more often?
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