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First off, I want to apologize to everyone as apparently I have posted my question in the wrong spot and got told off for doing it. Secondly, again an apology for my very short and frustrated posting. I had just spent a second day trying to dealing with the ereader and had just totally lost pages. OK I have a wireless router/modem from Telus. Previously I had a MINI and did not have any problem connecting to the internet but I stopped using it because the screen froze all the time and the pages wouldn't turn so I put it away. I got the AURA HD so that I could borrow books from the library which requires internet access. I set up the ereader and put in the desktop app. the machine asked me to connect to my network so I clicked on the proper network code and put in my password. It said 'unable to join network. please try again' Which I did so many times I have lost track. I tried for two days at all different times including the middle of the night. I searched the web and this website for solutions. One said turned off the computer and the reader for 10 minutes which I did four times. I finally phoned Telus and asked them if everything was OK which it was because I can access the internet
fine anywhere else. I even changed my access password to make sure I had the right one. Originally it would take a minute or two before it told me to try again. Now with the new password it is immediate. As soon as I hit join it says can't join. I checked to make sure I had correct date and time. I did a factory reset twice. I did the pin reset twice. I think I will take Meera advice and try again to contact someone on the phone as I have not received a reply from my email in response to their email that told me to a factory reset. Many thanks for your patient response to my rude posting.
Kate
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