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jessica · 10-19-2008, 10:28 PM

Hey guys,

This is Jessica from CyberRead Support. I'm loving the conversations going on here.

A few notes...

PDurrant:
"I've mostly read Mobipocket ebooks since starting to buy ebooks several years ago. I can't read your Mobipocket offerings."

Is this because all the other instances allowed you to input your PID on the site? You sound like an experienced user but have you tried skipping the mobipocket part? When you download the book from CyberRead, save to your desktop, then drag and drop into the Cybook.

I own a Cybook also but I work off a PC so I'm not speaking from experience here

Lemurion
"I tried both Hot-Syncing and direct transfer to the T|X before going the desktop reader route. Neither gave me any way to enter my PID."

I've had a few customers solve this by installing the latest version of Mobipocket:
http://www.mobipocket.com/en/Downloa...?device=PalmOs

"I did contact support yesterday, so I'll wait until I hear back, but at the moment they're too much work for me."

Did you hear back from me? If I haven't written you yet, I didn't get the email. We've had some suspicious activity lately with Support emails not making it the first time around.

10-19-2008, 10:28 PM	#31
jessica Junior Member Posts: 2 Karma: 10 Join Date: Oct 2008 Device: Cybook Gen3	Hey guys, This is Jessica from CyberRead Support. I'm loving the conversations going on here. A few notes... PDurrant: "I've mostly read Mobipocket ebooks since starting to buy ebooks several years ago. I can't read your Mobipocket offerings." Is this because all the other instances allowed you to input your PID on the site? You sound like an experienced user but have you tried skipping the mobipocket part? When you download the book from CyberRead, save to your desktop, then drag and drop into the Cybook. I own a Cybook also but I work off a PC so I'm not speaking from experience here Lemurion "I tried both Hot-Syncing and direct transfer to the T\|X before going the desktop reader route. Neither gave me any way to enter my PID." I've had a few customers solve this by installing the latest version of Mobipocket: http://www.mobipocket.com/en/Downloa...?device=PalmOs "I did contact support yesterday, so I'll wait until I hear back, but at the moment they're too much work for me." Did you hear back from me? If I haven't written you yet, I didn't get the email. We've had some suspicious activity lately with Support emails not making it the first time around.