Thread: Problem connecting Kobo Aura HD to Internet
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Old 01-10-2014, 12:36 AM   #5
DNSB
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Join Date: Jul 2010
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Device: Kobo Sage, Libra Colour, Lenovo M8 FHD, Paperwhite 4, Tolino epos
Quote:
Originally Posted by ktkat1949 View Post
I just got an Aura HD and I HATE IT! I cannot connect with the internet so the device is useless. I waited for an hour on the help desk with no response. I emailed them two
days ago and just now got a response telling me to do what have already done twice ie factory reset. Anybody got any ideas before I return the damn thing and get a Kindle?
I delayed a while in answering your post in the hopes you would have come back with a more detailed post. However, since you haven't, I'm tossing out some questions.

Are you trying to connect to a WiFi network (cellular is not supported)? What type of WiFi are you trying to connect to? Home? Work? A? B? G? N? 2.4Ghz? 5Ghz? Free WiFi at a coffeeshop or whatever? If home or work, what type of security are you using? None, WEP, WPA/WPA2 Personal or Enterprise? MAC address filtering in use?

If the WiFi involves a browser login, you're not going to be very happy. If the WiFi is using a Radius server and certificate often found in corporate environments, ditto for the unhappiness.

When you go into the settings and select Wi Fi connection, make sure there is a check mark in the Wi Fi On box and then tap on Connect, does it show the WiFi network you want to connect after scanning for networks? If you attempt to connect to your home WiFi router, does the router's information screens show the attempted connection?

The more details you can give, the easier it is to come up with possible solutions. A rant about hating your Aura HD with little other information is not all that useful.

Regards,
David
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