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My experience with buying a Kobo book and not being able to download it has been previously posted (mid September), but I'll add here some other aspects.
The book:
The Modern Web
Peter Gasston
ISBN:9781593274887
No Starch Press
Kobo shows the book available for the following devices:
Desktop
eReaders
Android
iOS
Tablets
No Starch Press list the book as having the following formats:
PDF
Mobi
Epub - no version specified
Also (same IBN) sold by B&N - epub format, but no version stated.
My situation was that the book showed in My Library, but there wasn't a download option. It was in my Kobo Desktop and so I was able to extract it from that put it through Calibre.
This book was a DRM free book also sold by O'Reilly's.
Kobo Customer Care couldn't explain why it wasn't available as a download, and basically couldn't care because they said I should just be happy that it was in my Desktop. I don't use Desktop, and never buy a book unless it can be downloaded and put into Calibre.
I didn't get a refund, just a store credit.
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