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manara · 01-06-2014, 12:20 PM

Hi there,

The Aura was the first ereader I had actually bought and was really excited about it. Previously I'd only used a Kindle 2, that I inherited from a friend, for a couple of months.

The first device I received (Dec 13) had a few stuck pixels as soon as the light was turned on. This was extremely annoying. When I returned it the sales person at the store just took it back like it was normal.

I got the second device on Dec 14 after testing a couple of them on store. When I got home and examined it more closely there were a few dead pixels visible without the light on and a couple of stuck pixels with the light on. So this one went back as well.

I thought third time lucky and took this one back as well and finally got the third device on Dec 20. Everything seemed good. The screen was clear, no stuck or dead pixels. I was extremely happy and was reading away.

Then less than two weeks later I looked at the screen and it looked like it has been dropped and cracked. I'd been using it a few hours earlier and had left it on a table. In the little time that I'd owned it it hadn't been dropped or scratched I'd been very careful with the screen especially.

And now is was completely unusable with striations across the screen, the cover from the book I was reading was stuck on part of it and obscuring the view for everything else.

After this experience I don't know whether I want to risk getting a Kobo again.

Am thinking about a Kindle PW, but I'm on the fence. I like the hardware enough that I might just consider giving the Aura a 4th try. All in all it was a pretty poor introductory experience.

Apart from this I did notice the light scratches across the top of the screen. It was a little off putting in certain lights, but I was learning to ignore it.

I live in the UK and bought/returned all of these devices from/to WH Smith. Each time the sales person just took it back and filled in the paperwork. It was like they were very used to getting loads of these returned and were accepting them with no complaints whatsoever.

So no complaints about WH Smith at all. Just about the quality control on the Kobo hardware which was pretty disappointing.

01-06-2014, 12:20 PM	#660
manara Junior Member Posts: 3 Karma: 10 Join Date: Jan 2014 Device: None	Returned 3 Aura devices in a month Hi there, The Aura was the first ereader I had actually bought and was really excited about it. Previously I'd only used a Kindle 2, that I inherited from a friend, for a couple of months. The first device I received (Dec 13) had a few stuck pixels as soon as the light was turned on. This was extremely annoying. When I returned it the sales person at the store just took it back like it was normal. I got the second device on Dec 14 after testing a couple of them on store. When I got home and examined it more closely there were a few dead pixels visible without the light on and a couple of stuck pixels with the light on. So this one went back as well. I thought third time lucky and took this one back as well and finally got the third device on Dec 20. Everything seemed good. The screen was clear, no stuck or dead pixels. I was extremely happy and was reading away. Then less than two weeks later I looked at the screen and it looked like it has been dropped and cracked. I'd been using it a few hours earlier and had left it on a table. In the little time that I'd owned it it hadn't been dropped or scratched I'd been very careful with the screen especially. And now is was completely unusable with striations across the screen, the cover from the book I was reading was stuck on part of it and obscuring the view for everything else. After this experience I don't know whether I want to risk getting a Kobo again. Am thinking about a Kindle PW, but I'm on the fence. I like the hardware enough that I might just consider giving the Aura a 4th try. All in all it was a pretty poor introductory experience. Apart from this I did notice the light scratches across the top of the screen. It was a little off putting in certain lights, but I was learning to ignore it. I live in the UK and bought/returned all of these devices from/to WH Smith. Each time the sales person just took it back and filled in the paperwork. It was like they were very used to getting loads of these returned and were accepting them with no complaints whatsoever. So no complaints about WH Smith at all. Just about the quality control on the Kobo hardware which was pretty disappointing.