[tubemonkey]

FAQs & Help


* Download Details

• Downloads are in MP3 format, hosted by OverDrive, and are Mac and Windows compatible
• Downloads will operate through OverDrive’s Media Console
• Most listening devices are supported
• Each SYNC audiobook will be available for download for a period of 7 days (only)
• Titles, once downloaded, can be listened to at any time

* Software Requirements

• Titles are delivered through the OverDrive Media Console. You can prepare for the program by downloading the software to your desktop and whichever device you anticipate listening on.

* How do I download these audiobooks?

• See this page - SYNC Download Help - for details
• See this page - SYNC Download Prep - for details
  

  SYNC titles will be available directly from our SYNC Download Page starting May 15th. Each week you select the title(s) you want to try and enter your email address. You will then be emailed a link from which to download the title into the OverDrive Media Console.

* Do I need a SYNC account to download these audiobooks?

• No - SYNC does not require a user account and does not maintain records of the audiobooks you download. All you need is a username and an email address.

* Do I need an OverDrive account to download these audiobooks?

• No - OverDrive does not require a user account and does not maintain records of the audiobooks you download. OverDrive acts as the host to deliver these audiobooks during a 7-day window. After that, these audiobooks are no longer available as free downloads.

* Does SYNC or OverDrive keep copies of my audiobooks on their servers?

• No - since neither company requires user accounts, they have no need to keep backups.

* What happens if I lose my audiobooks?

• Hopefully, you have backups. If not, the files may still available somewhere on your computer or media device. If not, then you're out of luck. There's no way to legally get them back for free. See previous questions.

* Should I make backup copies of my audiobooks?

• Yes, most definitely! - make additional copies of your files in a separate folder on your computer outside of any third party software. Also, make copies on an external hard drive/ flash drive and/or cloud service and/or burn them to CD/DVD. Neither SYNC nor OverDrive maintain records/copies of your downloads. If your only files get deleted or corrupted during a third party software update, you may end up losing your audiobooks. See the next question for a real life example.

* Were audiobooks lost during the 2013 iOS 7 update?

• Yes - unfortunately, some people lost their audiobooks during the iOS 7 update last Sep 2013. See this announcement - SYNC Titles Lost in iOS7 Update - and this post for a discussion.

* How do I recover incomplete downloads?

• See this post from koland in the Current Audiobook Specials thread.

* Do any of these audiobooks have geographic restrictions?

• Yes, 8 of them do - see this post and The Non-US Listener for a listing
  

  Many of you living outside of the United States would like to know if SYNC is available to you. Of course we want you all to participate, but some of the individual titles have international restrictions that originate from the original publisher contracts. If you are accessing titles from an IP address within a country restricted by rights (including U.S. Military Personnel on US bases), we are sadly unable to provide the titles. Our apologies!

* Do any of these audiobooks have DRM restrictions?

• No - they're delivered as DRM-free MP3s

* How long do I have to download these audiobooks?

• You have 7 days from the date they are released to download them. After that, they are no longer available as free downloads.

* Are these audiobooks mine to keep or am I just borrowing them?

• They belong to you; you are not borrowing them. They can be listened to whenever and wherever you want and loaded onto any of your compatible devices - they never expire.