Thread: Order Status
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Old 10-18-2008, 11:46 AM   #84
Krishirex
Member
Krishirex began at the beginning.
 
Posts: 14
Karma: 30
Join Date: Oct 2008
Device: Irex DR1000S
Regretfully I have decided to cancel. Not Libresco's fault at all, their comms previously was excellent but they are obviously hamstrung by lack of stock. Probably also not Irex's fault entirely (maybe demand more than expected like iPhone 3G but afaik Apple didn't charge a priori, people just had to wait for stock & paid only when iPhone was in stores to buy) being a small company. I intended to buy 3 after trying the first but unfortunately I can't wait any more. Plus the issues reported here & poor response time from Irex in their forum. The clincher was that if I performed like this in my line of business, I would lose customers in droves (sole trader, innovative work, few other providers but I would still lose work) so I am not prepared to put up with anything less from others. I wish them well but I don't agree with some members who make out that people complaining here are wrong to do so. It is a matter of professional service and attitude, nothing less should be acceptable and while mistakes (omission/commission) do happen, the best way to establish a loyal customer base is to say a few words to explain the delay, the bugs, the issues. I am sure that would serve to calm many aggrieved customers. In my line of work I would get sued if customers were dissatisfied. I intend now to go for a tablet pc or umpc (Fujitsu 2010 is reported to have 9-11 hours battery life !), although they may be a lot more expensive & heavy (1.5-1.6kg), at least they are ready to buy, I can live with LED backlit screen, I will just buy the one instead of 3 DRs. Pity about Irex, it does look like a great product, perhaps e-ink technology is just beginning to fly & Plastic Logic may or may not come out with a great product. For now, I will stick with a good tablet pc. Wish you all well and hope that Irex's DR line gets better & makes big waves in the future. It is not for ME yet !
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