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You don't have to install your own font first. The option to download the fonts-pack will be available when you edit a theme and enter the font-family menu (under 'Edit Theme') the first time.
The option to change fonts is under the 'Theme' menu. You can create a new theme and edit it, or you can just edit the default theme.
Yes, I've sent them email (and gotten a response) before. But I honestly don't remember if I used a website feature to do so, or if I found an email address and sent it manually.
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