[Stitchawl]

Originally Posted by Hitch

..... And, yes, it's entirely possible that a package could go from L.A. to Dayton OH to Miami,

Isn't it just as possible that it flys straight through? Especially coming from and going to major distribution centers?

Still never had it happen.

I've never been run over by a car, but I won't pretend it doesn't happen to people.

Which WAS 4 working days. Was the promise for 3-4 calendar days, or working days?

I wouldn't expect it to be delivered on a weekend or holiday, but are you suggesting that the entire operations shuts down? The planes don't fly? The trucks don't roll? Even the postal service works on Sundays. They just don't deliver on Sundays.

In any event, I am through with this, as I appear to be talking to the wall.

No, you're talking to someone to believes there is no such thing as an excuse. No matter what. If I miss an appointment because the bus I took didn't arrive on time, it is MY responsibility. I should have taken an earlier bus. Even if that bus was late because the bridge was out... If I say I'm going to be somewhere at a certain time, it is my responsibility to be there. No excuses permitted.

The mere existence of a busy airport doesn't make it a cargo hub.

I have no interest in the details of the shipping trade or how it works. If they promise delivery at a certain time, and don't deliver, they have failed to meet their obligations.

I really don't care about the problems that the carrier faces. That's part of how he calculates his fees. It's his responsibility to meet his obligations. If the carrier said that they would deliver in two weeks, that would be fine. I don't care about the time frame. I do care about fulfilling obligations.

What did you think happened? Some guy who drove from Miami to L.A. climbed in the back of his semi, and marked your package, and sent you a text message?

Again, I don't have the slightest interest in how the package gets from point A to point B. If the carrier says he will have it at point B at a specified time, that is when it needs to be there.

You obviously grossly misunderstand how package handling and tracking is managed by the big carriers.

I don't care how package handling and tracking is managed. I DO care that a company with which I do business meets its stated objectives. If it can't meet them, I'll deal with a different company. It's really very simple, and no different from any other customer service issue. If the company can't meet customer needs, the customers find a different company.

And, by the way? The USPS service subcontracts ALL, repeat, ALL, their short-term delivery carrying to....wanna guess?

That's fine. I don't have time-sensitive packages to send and usually not to receive. I don't get an 'expected delivery date' when I send something via EMS, and I don't need one. When I DO receive a time-sensitive package, it comes via EMS Thai Post. And it comes on time. Usually 2-3 days. That's good enough for my needs.

I'm sorry that this is so upsetting for you. It's obvious we are approaching this issue from two different points of view, and just as obvious that we have differing ways of reacting to what in the military we called 'Failure to Repair.' I don't accept excuses. No matter what. You can blame that on drugs if you wish. I call it 'taking responsibility.'


Stitchawl