Quote:
Originally Posted by Chapter One
Which is exactly what I am doing. I mentioned it here again as someone else posted that it also happens to them.
I wouldnt have an issue with it if it wasnt for the fact that amount I end up paying is more as I get charged a currency conversion fee.
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But you said that there are no HKD shown on your bank statement
. What is on your statement is what you are charged.
So your actual grouch is that you are being charged more (I assume more) than the NZD price you authorised (which you have not mentioned until now), not with the emails. The emails may or may not be just a symptom, it does happen that in some international transactions a third party currency is used but it should resolve to a correct charge in the purchaser's currency.
So the solution seems easy, you just have to send Kobo the evidence of what you actually ended up paying by sending them the copies of your bank statements as they have cooperatively asked you to do. It seems to me they have asked you to do what any good seller will do when there seems to be a problem. And don't be in a hurry for a resolution, if they feel that they need to investigate rather than just pay out on your word, it is not an instantaneous matter to resolve international clearances.
Unless there has been some error on your part causing either Kobo or PayPal to believe that you want transactions initiated in HKD then you actually have nothing to whine about unless in the end they do not fix it. And your doing so seems to me to be way off the topic of this Kobo discount code thread.