Quote:
Originally Posted by Stitchawl
I have a different take on the situation...
They are a delivery company.
They KNOW that the Christmas season puts greater demands on their service.
(They have experienced this every year since their inception. It's no surprise.)
As a delivery company, they have certain obligations to fulfill for their customers to maintain certain standards of service. If that takes hiring on extra personnel for a few weeks each year, THAT is what is necessary. It's a very common requirement for the holiday season that many different businesses employ to maintain the standards of service that their customers expect. In business, there is NO excuse for failure. There is, however, a result for failure.
We may, as individuals, understand the 'why' of it. We may even empathize with it. But as consumers, we'll choose a different company to deal with next time, no matter how badly we feel for the offending outfit. As Remo says; "That's the biz, baby!"
Stitchawl
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Much as I love Remo I have no expectations regarding shipping at Christmas. The volume is probably 10 times higher. I ordered 6 items from Future Shop and all but one arrived in 48 hours via Canada post. The last item is still in transit 12 days later
Not much I can do as the vast majority of companies use Canada Post even for expedited, and in the summer Canada Post and Greyhound are the only shippers to where I live. I keep my expectations low and am more often than not pleasantly surprised.
Just curious as to how you will deal with this. Are you boycotting all companies that use only UPS?
Helen