Quote:
Originally Posted by Stitchawl
I have a different take on the situation...
They are a delivery company.
They KNOW that the Christmas season puts greater demands on their service.
(They have experienced this every year since their inception. It's no surprise.)
As a delivery company, they have certain obligations to fulfill for their customers to maintain certain standards of service. If that takes hiring on extra personnel for a few weeks each year, THAT is what is necessary. It's a very common requirement for the holiday season that many different businesses employ to maintain the standards of service that their customers expect. In business, there is NO excuse for failure. There is, however, a result for failure.
We may, as individuals, understand the 'why' of it. We may even empathize with it. But as consumers, we'll choose a different company to deal with next time, no matter how badly we feel for the offending outfit. As Remo says; "That's the biz, baby!"
Stitchawl
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Stitch:
And the consumers don't know it's Christmas? They have
zero obligation in that regard? The Christmas holiday just up and bit them in the ass? (Surprise! It's Christmas in 2 days. Quick, click on something on a website and have X delivered to your house by magic!). And who's responsible for the massive snowstorm that shut down airports, thus preventing the UPS and Fedex planes from takeoff and landing with their cargos?
I've received many, many deliveries from UPS after 9:00 p.m. at night during the holiday season. Hell, for that matter, I've had that happen in mid-summer. They run whatever crews they need, to deliver what they've agreed to deliver. But they have ZERO control over a bunch of shoppers that decided to buy items less than 48 hours before the Christmas morning, and they certainly can't control weather conditions. Which carrier and delivery service IS it that you think would have met those delivery dates, exactly, under those circumstances? The Post Office? Lotsa luck with that.
They
all use planes, and they
all have to be able to get in and out of airports. Without the hub structure working, they have zero capability, and the hub can't work if craploads of airports are shut down or even slowed down. Not to mention, but who's to say that Amazon, et al, actually put the massive overload of last-minute shoppers' purchases ON the planes on time?
Honestly, we've all become spoiled rotten. If "getting the gift on time" was that bloody important to us,
I guess we could have gone out OURSELVES and bought the item locally, wrapped it ourselves and DELIVERED it ourselves.
As gift-givers, we have certain obligations to fulfill for our friends and family to maintain certain standards of gift-giving. If that takes buying a gift a few days earlier each year, THAT is what is necessary. It's a very common requirement for the holiday season that many different people SHOP, themselves, on actual legs, to maintain the standards of gift-giving that their friends and family expect. In gift-giving, there is NO
excuse for failure. There is, however, a result for failure.
Right?
Hitch