Quote:
Originally Posted by Hitch
Seriously, I have to wonder what people expect. In the "I walked 5 miles to school in the snow" category, I remember when if you hadn't ordered something by NOVEMBER 15th, it would never arrive in time for the Christmas holiday. Given that some unheard-of number of people ordered items on the 22nd/23rd, AND there were major storms knocking out power all across the midwest and eastern seaboards, AND flights were grounded....geeeze, people, it's not like they could employ Santa and Rudolph to get everything where it needed to go.
Hitch
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I have a different take on the situation...
They are a delivery company.
They KNOW that the Christmas season puts greater demands on their service.
(They have experienced this every year since their inception. It's no surprise.)
As a delivery company, they have certain obligations to fulfill for their customers to maintain certain standards of service. If that takes hiring on extra personnel for a few weeks each year, THAT is what is necessary. It's a very common requirement for the holiday season that many different businesses employ to maintain the standards of service that their customers expect. In business, there is NO
excuse for failure. There is, however, a result for failure.
We may, as individuals, understand the 'why' of it. We may even empathize with it. But as consumers, we'll choose a different company to deal with next time, no matter how badly we feel for the offending outfit. As Remo says; "That's the biz, baby!"
Stitchawl