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Just WOW! Might reconsider membership after this!
Seasons greetings from Audible Email Support, my name is Shaneequa and I am happy to assist.
Based on your email, I understand that you would like to receive a credit in exchange for the 10 dollar coupon on your account. In addition to that you would like to know why your credit card was charged, after which the money was refunded. First and foremost, I must apologize for the inconvenience you have experienced.
After personally reviewing your account, I saw where at time of the transaction we were experiencing system issues and that is the reason why your credit card was charged then the money was refunded. Again I must extend my sincerest apologies for the inconvenience to you our valued customer.
As you have requested, I have issued you a credit that can be used towards the
That was a email from audible my Guess the system went crazy for the Holidays! LOL
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