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Originally Posted by SandySchwab
Well, broken parts might not be covered by their warranty, but they're certainly covered by the 2-year guarantee Bookeen has to grant you. And according to the European Customer Centre, |
Reading what it says on the link you posted, the relevent section is
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any lack of conformity or defect shall be presumed to have existed at the time of delivery, unless proved otherwise. After the first six months, it is up to the consumer to prove that the lack of conformity existed at the time of delivery.
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It refers to an inherent defect in the device, not broken parts. While it could be argued that the product itself was defective if the screen broke, you're going to have a hard time convincing them without spending a lot of money on lawyers and a very slim chance of success.